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Privacy Policy for Emilia Romana
At Emilia Romana Sunny Beach, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website and use our services.
Information We Collect

We collect the following types of personal information when you visit our website or use our services:

Personal information that you provide to us, such as your name, email address, phone number, and other contact information.

Information that we collect automatically when you use our website, such as your IP address, browser type, operating system, and other technical information.

How We Use Your Information

We use your personal information for the following purposes:

To respond to your inquiries and provide customer support.

To process your bookings and manage your account.

To send you marketing communications, such as newsletters and promotional offers, if you have given us your consent.

To improve our website and services and to conduct research and analysis.

How We Protect Your Information

We take reasonable measures to protect your personal information from unauthorized access, use, and disclosure. We use industry-standard security measures to safeguard your information, such as firewalls, encryption, and secure servers.

We also limit access to your personal information to our employees and contractors who need to know the information in order to provide our services.

Third-Party Services

We may use third-party services to process your personal information, such as payment processors and marketing platforms. We only work with trusted third-party providers who have agreed to comply with applicable privacy laws and our own privacy policies.

Your Rights

You have the right to access and control your personal information. You may request to see, correct, or delete the personal information that we have collected about you by contacting us at Get in Touch.

Updates to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We encourage you to review this Privacy Policy periodically for any updates or changes.

Contact Us

If you have any questions or concerns about our Privacy Policy, please contact us at Get in Touch.

Cookies
This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. Cookies generally exist to make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the help section of your browser.
Necessary Cookies (all site visitors)
  • cfduid: Is used for our CDN CloudFlare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. See more information on privacy here: CloudFlare Privacy Policy.
  • PHPSESSID: To identify your unique session on the website.
Necessary Cookies (Additional for Logged in Customers)
  • wp-auth: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
  • wordpress_logged_in_{hash}: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
  • wordpress_test_cookie Used by WordPress to ensure cookies are working correctly.
  • wp-settings-[UID]: WordPress sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
  • wp-settings-[UID]:WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
Who Has Access To Your Data
If you are not a registered client for our site, there is no personal information we can retain or view regarding yourself. If you are a client with a registered account, your personal information can be accessed by:
  • Our system administrators.
  • Our supporters when they (in order to provide support) need to get the information about the client accounts and access.
How Long We Retain Your Data For
When you submit a support ticket or a comment, its metadata is retained until (if) you tell us to remove it. We use this data so that we can recognize you and approve your comments automatically instead of holding them for moderation. If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.
Security Measures
We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personally identifiable information is not captured/hijacked by third parties without authorization. In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.